Legal

Privacy Policy

Effective Date: March 20, 2025  ·  Last Updated: March 20, 2025

Artigo LLC, doing business as Muted Systems ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit our contact or booking forms, or receive communications from us, including SMS/text messages.

Please read this policy carefully. By using our website or submitting your information, you agree to the practices described below.

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1. Information We Collect

We may collect the following categories of personal information:

• Identifiers: Name, email address, phone number, business name.
• Communications data: Messages you send us via forms, email, or SMS.
• Usage data: IP address, browser type, pages visited, and time on site (via cookies and analytics tools).
• Commercial information: Services you inquire about or purchase.

2. How We Collect Information

• Directly from you when you fill out a booking or contact form.
• When you opt in to receive SMS communications from us.
• Automatically through cookies and analytics tools as you navigate our site.

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm strategy calls or meetings you request.
• Send you appointment reminders, follow-ups, and service updates via email or SMS.
• Respond to your inquiries and provide customer support.
• Send you marketing communications (only where you have opted in).
• Improve our website, services, and communications.
• Comply with applicable legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers: Platforms we use to operate our business (e.g., CRM, scheduling, and email tools) that process data on our behalf under confidentiality obligations.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the same privacy commitments.

We require all third-party service providers to protect your data in accordance with applicable law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to understand how visitors use our site, remember preferences, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. SMS opt-in records are retained for a minimum of four (4) years to comply with telecommunications regulations.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention obligations).
• Opt out of marketing emails by clicking "Unsubscribe" in any email we send.
• Opt out of SMS messages by replying STOP to any text we send.

To exercise any of these rights, contact us at admin@mutedsystems.com.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent changes. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Legal Entity: Artigo LLC d/b/a Muted Systems
• Phone: (270) 989-7633
• Email: admin@mutedsystems.com
• Website: mutedsystems.com